Choose the pricing plan that best meets your business needs

Show payments as:
monthly annual

Free

$0/ month
 

  • 10 Helpdesk tickets / month
  • 5 FAQ articles
  • Basic templates
  • 1 support agent per account
  • 1 chatbot

See all features
Start for Free

Basic

$6.67 $8.00 / month
Billed annually at $80Billed monthly

  • 3 day free trial
  • 50 Helpdesk tickets / month
  • Unlimited number of FAQ articles
  • Premium templates
  • Unlimited support agents
  • Unlimited chatbots

See all features
Start for Free
BEST VALUE

Standard

$37.50 $45.00 / month
Billed annually at $450Billed monthly

  • 3 day free trial
  • 300 Helpdesk tickets / month
  • Unlimited number of FAQ articles
  • Premium templates
  • Unlimited support agents
  • Unlimited chatbots

See all features
Start for Free

Advanced

$83.33 $100.00 / month
Billed annually at $1000Billed monthly

  • 3 day free trial
  • 1000 Helpdesk tickets / month
  • Unlimited number of FAQ articles
  • Premium templates
  • Unlimited support agents
  • Unlimited chatbots

See all features
Start for Free

See all features and compare plans

Features
HelpDesk
Tickets
All your emails, chat and Messenger communication at one place
Auto responses & other automations
Spend less time and automate ticket assignment, responses to repeatable questions, tagging and so much more
Support agents
You can create unlimited number of users (agents) to work with customers emails, chat and FB messenger inquiries
Contact email addresses
Shopify order management
Easy one click order info & management inside the Help Desk with such options as "Duplicate", "Cancel", "Refund", "Create" or change shipping address
Create draft order
Contact history
Easily check your communication history with the client before crafting the answer
Templates (macros)
Use custom personalized templates to save time, focus on urgent issues, and respond faster while maintaining a personal touch
Tags
Tag important tickets to easily filter them later or set specific automations
Stats per agent & overall
Find useful statistics about customer support activities & your team performance in Help Desk system
FAQ
FAQ articles
Number of sections & categories
You can create as many sections & categories as you need.
Templates
Choose from different free template options
FAQ colours & font size customisation
Customize your FAQ page to match your store design
Contact form
Create a fully customizable contact form, add different input fields, name them and style the contact form the way you want your visitors to see it
Multilingual
Display your FAQ in more than one language
Custom HTML & CSS
Modify your style the way you want
FAQ import & export
Export backup of your FAQ and/or settings that you can import to this or any other Shopify store anytime
Articles back-up
Don't worry about accidentally removing categories, sections or articles that you created. Restore them with the backup history option
Article ratings
Wandering if your FAQ articles are helpful? Turn on article ratings and allow users express their opinion. When ratings are turned on you'll see all stats here
No branding
HelpCenter logotype on the FAQ page is hidden by activation of paid sub.
Widget
FAQ block
Contact Form block
Order Tracking block
Live Chat block
Premium templates
Color customisation
Product page Tabs
Easy & quick product info in tabs
Product specific tabs
Add to your product description tabs with the product-specific content
Color customisation
Customize your Tabs to match your store design. Choose different templates & colors, font sizes and etc
Shared tabs
You can create a shared tab for all or different products based on the vendor, tag, product or type
Content below tabs
If tabs are not enough, put some content below tabs like images or text
Premium tab templates
Each premium template has a unique design which could be customised further that guarantees your product description will be distinguishable
Advanced tab styling options
Change tab title size, font and padding
Custom CSS
Modify completely the tab style the way you want
Chat
Chatbots (automations)
Live chat
Operating hours
FB Messenger accounts
Visitor information (email, name, number or orders)
Shopify order management
Create draft order
Quick replies
Snooze chat
Contact history
Internal notes
Android app

Free

Start Free
 
10/month
1
1
1
3
2
Overall stats only
 
5
Unlimited
2
-
-
-
-
-
 
-
 
1
-
-
-
 
1
1
Unlimited
3

Basic

Start Free
 
50/month
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
 
Unlimited
Unlimited
12
 
 
Unlimited
 
Unlimited
Unlimited
Unlimited
Unlimited
BEST VALUE

Standard

Start Free
 
300/month
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
 
Unlimited
Unlimited
12
 
 
Unlimited
 
Unlimited
Unlimited
Unlimited
Unlimited

Advanced

Start Free
 
1000/month
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
 
Unlimited
Unlimited
12
 
 
Unlimited
 
Unlimited
Unlimited
Unlimited
Unlimited

Which HelpCenter pricing plan suits you best?

Choosing the right HelpCenter pricing plan is easy when you keep your goals in mind. All you have to do is to answer the question of how HelpCenter can improve your customer service. Do you lack a proper FAQ? Need well-organized tabs for product pages? Or a helpdesk ticketing system to streamline your communication? Maybe all of them?

HelpCenter offers 4 different options that are flexible and created to fulfill individual Shopify merchant’s needs.

For bigger e-commerce businesses, we recommend our Advanced plan that comes with all the best that the HelpCenter has to offer. You will be able to use every functionality of FAQ builder, access all the features of the HelpDesk, manage 1000 tickets per month, and fully benefit from product page tabs. If you need further assistance regarding the plans, just drop us an email!