Service Desk Pricing

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monthly annual
BEST VALUE

Professional

$8.25$15.99/month
Billed annually at $99Billed monthly
Start for Free

All our best and unlimited FAQ, Tabs & Helpdesk features in one plan with 5000 tickets/month100000 tickets/year for your needs.

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HelpDesk

$5.83$10.99/month
Billed annually at $69.99Billed monthly
Start for Free

All your customer communication at one place with your Shopify shop integration for easier support. 1500 tickets/month30000 tickets/year for your conversations plus basic FAQ and Tabs features.

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FAQ

$5$9.99/month
Billed annually at $60Billed monthly
Start for Free

Easy FAQ set-up with all required customisations plus fully customisable and unlimited product page tabs.

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Features
FAQ
Easy & fast FAQ page creation
Easy & fast FAQ page creation
Unlimited number of articles
You can create as many articles as you need
Unlimited number of articles
Default template
Choose from different free template options
FAQ colours & font size customisation
Customize your FAQ page to match your store design
Unlimited number of sections & categories
You can create as many sections & categories as you need.
Contact form
Create a fully customizable contact form, add different input fields, name them and style the contact form the way you want your visitors to see it
Multilingual
Display your FAQ in more than one language
Premium templates
Each premium theme has a unique design what guarantees that your website will be distinguishable
Custom HTML & CSS
Modify your style the way you want
FAQ import & export
Export backup of your FAQ and/or settings that you can import to this or any other Shopify store anytime
Articles back-up
Don't worry about accidentally removing categories, sections or articles that you created. Restore them with the backup history option
Article ratings
Wandering if your FAQ articles are helpful? Turn on article ratings and allow users express their opinion. When ratings are turned on you'll see all stats here
No branding
Hide HelpCenter logotype on the FAQ page
Product page Tabs
Easy & quick product info in tabs
Product specific tabs
Add to your product description tabs with the product-specific content
Shared tab
You can create a shared tab for all or different products based on the vendor, tag, product or type
Color customisation
Customize your Tabs to match your store design. Choose different templates & colors, font sizes and etc
Default tab template
Unlimited shared tabs
You can create as many shared tabs as you need for all or different products based on your vendors, tags, products or types
Content bellow tabs
If tabs are not enough, put some content below tabs like images or text
Premium tab templates
Each premium template has a unique design which could be customised further that guarantees your product description will be distinguishable
Advanced tab styling options
Change tab title size, font and padding
Custom CSS
Modify completely the tab style the way you want
HelpDesk
All your emails, chat and Messenger communication at one place
Unlimited support agents per account
You can create unlimited number of users (agents) to work with customers emails, chat and FB messenger inquiries
Unlimited email accounts
You can add as many email accounts (inboxes) as you need to work with your customers
Unlimited live chat & FB Messenger accounts
You can add as many live chats & messenger accounts as you need to work with your customers
Live chat
Set-up live chat to communicate with your clients in the real-time or put contact form when you are away
Shopify order management
Easy one click order info & management inside the Help Desk with such options as "Duplicate", "Cancel", "Refund", "Create" or change shipping address
Contact history
Easily check your communication history with the client before crafting the answer
Autoresponses & other automations
Spend less time and automate ticket assignment, responses to repeatable questions, tagging and so much more
Chatbots
Save your time & let chatbots answer common queries
Templates (macros)
Use custom personalized templates to save time, focus on urgent issues, and respond faster while maintaining a personal touch
Tags
Tag important tickets to easily filter them later or set specific automations
Stats per agent & overall
Find useful statistics about customer support activities & your team performance in Help Desk system
Tickets
BEST VALUE

Professional

Start Free
 
 
 
5000/month100000/year

HelpDesk

Start Free
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1500/month30000/year

FAQ

Start Free
 
 
 
50/month600/year

Which HelpCenter pricing plan suits you best?

Choosing the right HelpCenter pricing plan is easy when you keep your goals in mind. All you have to do is to answer the question how HelpCenter can improve your customer service. Do you lack a proper FAQ? Need well-organized tabs for product pages? Or a helpdesk ticketing system to streamline your communication? Maybe all of them?

HelpCenter offers 4 different options that are flexible and created to fulfill individual Shopify merchant’s needs. It means that you don’t have to pay for what you don’t use – you can choose a plan that is focused on specific functionalities only. To make it easier for you, we’ve called the plans after each feature (FAQ, FAQ + Tabs, HelpDesk) so that you can quickly evaluate if it’s the right fit for your business.

For bigger e-commerce businesses, we recommend our Professional plan that comes with all the best that the HelpCenter has to offer. You will be able to use every functionality of FAQ builder, access all the features of the HelpDesk, and fully benefit from product page tabs. If you need further assistance regarding the plans, just drop us an email!