March 27, 2024
AI Onboarding
Now new users can generate content for the FAQ with the help of ChatGPT right after the installation.
March 14, 2024
Updated paywall & pricing plans
New prices are now available only to new HelpCenter users.
March 4, 2024
ChatGPT Integration
HelpCenter is now integrated with ChatGPT. New users can create FAQs easily with the help of AI.
February 26, 2024
Improved FAQ Translation
Enhanced the translation mechanism for frequently asked questions (FAQs) to provide more accurate and understandable translations across multiple languages.
February 9, 2024
Performance Improvements
Upgraded performance for smoother operation. Various optimizations ensure a better user experience.
February 8, 2024
UI/UX Enhancements
Implemented enhancements to the UI/UX, including a revamped FAQ design and customizable search options for improved functionality.
January 31, 2024
Polaris Upgrade
The HelpCenter team has successfully migrated to Polaris v12, featuring Shopify's new admin design language for a modern look. This version includes refined tokens, aligned component APIs, and an updated Figma UI kit for enhanced design consistency. Explore more details about Polaris v12 here.
January 15, 2024
Updated Onboarding Process
Revamped onboarding process with the latest information and illustrations to provide a more engaging and informative user experience.
Users can now choose which feature to explore first, whether it's FAQ, Live Chat, or Helpdesk, tailoring the onboarding journey to individual preferences.
Added "Skip Onboarding" and "Continue" buttons for a more user-friendly and flexible onboarding experience.
December 22, 2023
FAQ Analytics Experiment
Introduced a new Analytics section within the app, inviting users to join our beta program and be the first to track customer activity on the FAQ page.
This experiment aims to gauge user interest and intent for the analytics feature, helping us make an informed decision on its potential implementation.
November 21, 2023
Optimized Free Trial Duration
Based on comprehensive research by the HelpCenter team, enhancements have been made to the free trial duration. The aim is to elevate the user experience and foster informed decision-making.
Explore detailed information here.
July 17, 2023
Shopify Guideline Compliance Updates
Implemented an 'Unsaved Changes' bar on each editing page, ensuring users are aware of any pending modifications.
Now, when a site visitor sends a message via the HelpCenter contact form, a customer profile is automatically created in Shopify.
June 8, 2023
Migration to Shopify Polaris
HelpCenter app has successfully migrated to the Shopify Polaris design system, marking a significant milestone in its evolution. With this migration, the app receives a complete revamp in terms of design, incorporating the latest industry trends. Find more details here.
December 2, 2022
New Free Plan Released
Discover our newly updated free plan, designed to equip you with everything you need to deliver exceptional customer experiences at absolutely no cost. Learn more here.
