HelpCenter App's latest updates

March 27, 2024

AI Onboarding

Now new users can generate content for the FAQ with the help of ChatGPT right after the installation.

March 14, 2024

Updated paywall & pricing plans

New prices are now available only to new HelpCenter users.

March 4, 2024

ChatGPT Integration

HelpCenter is now integrated with ChatGPT. New users can create FAQs easily with the help of AI.

February 26, 2024

Improved FAQ Translation

Enhanced the translation mechanism for frequently asked questions (FAQs) to provide more accurate and understandable translations across multiple languages.

February 9, 2024

Performance Improvements

Upgraded performance for smoother operation. Various optimizations ensure a better user experience.

February 8, 2024

UI/UX Enhancements

Implemented enhancements to the UI/UX, including a revamped FAQ design and customizable search options for improved functionality.

January 31, 2024

Polaris Upgrade

The HelpCenter team has successfully migrated to Polaris v12, featuring Shopify's new admin design language for a modern look. This version includes refined tokens, aligned component APIs, and an updated Figma UI kit for enhanced design consistency. Explore more details about Polaris v12 here.

January 15, 2024

Updated Onboarding Process

Revamped onboarding process with the latest information and illustrations to provide a more engaging and informative user experience.

Users can now choose which feature to explore first, whether it's FAQ, Live Chat, or Helpdesk, tailoring the onboarding journey to individual preferences.

Added "Skip Onboarding" and "Continue" buttons for a more user-friendly and flexible onboarding experience.

December 22, 2023

FAQ Analytics Experiment

Introduced a new Analytics section within the app, inviting users to join our beta program and be the first to track customer activity on the FAQ page.

This experiment aims to gauge user interest and intent for the analytics feature, helping us make an informed decision on its potential implementation.

November 21, 2023

Optimized Free Trial Duration

Based on comprehensive research by the HelpCenter team, enhancements have been made to the free trial duration. The aim is to elevate the user experience and foster informed decision-making.

Explore detailed information here.

July 17, 2023

Shopify Guideline Compliance Updates

Implemented an 'Unsaved Changes' bar on each editing page, ensuring users are aware of any pending modifications.

Now, when a site visitor sends a message via the HelpCenter contact form, a customer profile is automatically created in Shopify.

June 8, 2023

Migration to Shopify Polaris

HelpCenter app has successfully migrated to the Shopify Polaris design system, marking a significant milestone in its evolution. With this migration, the app receives a complete revamp in terms of design, incorporating the latest industry trends. Find more details here.

December 2, 2022

New Free Plan Released

Discover our newly updated free plan, designed to equip you with everything you need to deliver exceptional customer experiences at absolutely no cost.  Learn more here.