Help Center Blog

Overcoming The Challenges Of Managing Multiple Shopify Stores (7 Apps To Install)

Thinking about creating another Shopify store? Find out about the common challenges of running multiple Shopify stores and how to overcome them with Shopify apps in this blog post.

New: Organize Your Product Descriptions With Tabs

Product description tabs are now available on the HelpCenter app. From now on, you will be able to provide comprehensive product descriptions to your potential customers without harming the user experience. Read this article to learn how to activate tabs on your Shopify store.

Thriving Shopify Market Cap Shoots Past Wells Fargo, McDonald’s And UPS

Being a feature-rich and easy to get started platform, Shopify has landed the leading position in the minds of many people thinking about opening their online stores. What are the reasons behind its success? Find out in this article.

11 Instagram Accounts To Follow For Small Business Inspiration

There are multiple successful business-oriented and individual content creator accounts available on Instagram. This article will overview 11 of them and give you some insights on their content that can help you learn something new every single day.

10 Best FREE Shopify Apps To Beat The Competition In 2021

The best thing about Shopify apps is that you don’t have to invest a whole lot of money to reach the results you want. There are plenty of apps that you can install and use for free, and in this post, we will go through some of them.

New: Strengthen Your FAQ Page With FAQ Article Ratings

We have launched a new HelpCenter app feature called FAQ article ratings. Once you enable this feature, your prospects and customers will be able to let you know how helpful your FAQ page is with a single click. Read this blog post to learn more.

FAQ Templates And Examples To Inspire Your FAQ Page Makeover

The template of your FAQ page is no less important than the information you provide. This article will guide you through the key points of choosing an FAQ page template and showcase some of the best FAQ examples to give you a little nudge to improve (or even build) your own.

6 Zendesk Alternatives For E-Commerce (2021)

While Zendesk remains one of the top-choices for the help desk software, it's not a one-size-fits-all solution. This post will give you 6 alternatives to consider before choosing a customer service tool.

A Guide To Customer Loyalty Programs (6 Real-Life Examples)

As e-commerce competition continues to grow, it just makes sense to make customer loyalty one of your TOP priorities. In this article, will find out why, go through different types of loyalty programs, and learn where to begin if you want to start one for your online store.

Customer Service: The Unsung Hero In The Quest For Increased Sales

When contemplating how to increase sales and expand operations, you usually gravitate toward obvious areas like product development, brand marketing, and advertising. But here's how customer service can help your business grow.

Customer Self-Service: 4 Tips To Create A Strong First Impression

Offering customer self-service tools can help you meet customer demands and boost customer experience. Keep reading to understand the benefits of customer self-service and get some ideas of what to include in your customer self-service options.

Amazon Makes $300k Revenue Per Employee, But eBay Makes 3x More

Productivity is now especially important as people are switching to online shopping and the competition is increasing dramatically. In this post, we compare the workforce efficiency of three e-commerce giants and identify the possible reasons for such results.

New: Provide Quick Support Wherever You Are With The HelpCenter Mobile App For Android

We have officially launched a new HelpCenter mobile app that will help you meet your customer expectations wherever you are. From now on, you will be able to quickly notice, access, manage, and deal with all the incoming requests right from your smartphone.

Underused Customer Segments And How To Engage Them

Customer segments are a vital part of any e-commerce strategy. They facilitate the personalization of email marketing and ongoing engagement. Read this post to explore some of those underused customer segments and how to include them in your marketing efforts.

Small Business Customer Service: 5 Essential Tips To Succeed

Providing memorable customer service can make all the difference between being able to survive and thrive or fail completely. Find out how to achieve that long-lasting relationship with small business customers while competitors are always only a few clicks away.

How To Show Empathy In Customer Service (6 Best Practices)

Considering the impact great customer service has on the overall customer experience, developing such skills as empathy has become of the utmost importance. How to express empathy when communicating with your customers? Read this blog post to find out.

Emotional Intelligence In Customer Service: How To Meet Ever-Growing Customers’ Needs?

If your brand can offer real, human communication and you know how to create a strong connection with customers, you will be one step ahead of your competitors. So how to make sure that people have an enjoyable shopping experience and are willing to return?

Shopping Apps Rank Second In Popularity After Music Apps, 73% Of Millennials Shop Daily

The pandemic-inspired digital makeover has led to a significant change in customer behavior, making shopping online one of the most popular digital activities worldwide. Find out how does the future look for e-commerce businesses.

How Automation Reduces Customer Inquiries For E-Commerce Business

Customer service plays a very important role in the success of your e-commerce business, but it takes a lot of time and money to effectively handle customer inquiries. Read this post to learn how automation can help.

Why Live Chat Software Is A Must For Customer Service In 2021

Digital experience has now become the main selling point when it comes to shopping online and can become the reason for new, long-lasting customer relationships. Find out what role does live chat play in this.

Customer Focus: 5 Ways To Put Customer First In E-Commerce

Find out what it means to be a customer-focused business and learn some tips and tricks that can help you stay on top of the current e-commerce trends.

Nurture These 8 Customer Service Skills For Your E-Commerce Business Growth

If you’re wondering what is customer service and why is it so important, what customer service skills to focus on, and how to meet those ever-growing customer expectations, this article might be a good place to start.

5 Best Customer Service Apps For Shopify To Elevate Your Support (2021)

Choosing the right tools for your business requires a lot of comprehensive research. Check out this list of the highest-rated customer support apps for Shopify that will hopefully help you to make the decision that best meets your needs.

Survey: Over 80% Of Shopify Vendors Project 2021 Sales Growth

HelpCenter app team conducted a survey which revealed that nearly 74% of Shopify store owners have experienced either a boost in sales or have not recorded any major changes. Check out this article to learn more.

4 Reasons Why Your E-Commerce Business Needs A Help Desk Ticketing System

The more businesses shift online, the harder it is to meet the needs of today's demanding consumer. Learn how a help desk ticketing system can help to deal with occurring customer service challenges in the upcoming year.

Guest Blogging Guidelines: Write For Us!

We’re looking for dedicated writers who would like to share their knowledge with our readers, helping first-starters to begin their e-commerce journeys while also providing some fresh and valuable insights for those who are already on their way. Submit a guest post!

Black Friday 2020: How To Overcome Customer Service Challenges

Growing online demand will bring some new challenges for customer service representatives during Black Friday 2020. Follow these tips to prepare for them in advance.

How To Build A Winning FAQ Page On Shopify (Best Practices)

Customers will always have questions – it is something that just comes naturally. In this article, we focus on the importance of an FAQ page for your Shopify store and what tips to follow to make it work for your benefit.

8 Key Points Of Great Customer Service Revealed Through Inspiring Quotes

Inspiring customer service quotes told by the people who really know the price of a happy customer. All of them contain years of experience that can be turned into important lessons for every customer support team, and this is what we did in this article.