Help Center Blog

A Guide To Customer Loyalty Programs (6 Real-Life Examples)

As e-commerce competition continues to grow, it just makes sense to make customer loyalty one of your TOP priorities. In this article, will find out why, go through different types of loyalty programs, and learn where to begin if you want to start one for your online store.

Customer Service: The Unsung Hero In The Quest For Increased Sales

When contemplating how to increase sales and expand operations, you usually gravitate toward obvious areas like product development, brand marketing, and advertising. But here's how customer service can help your business grow.

Customer Self-Service: 4 Tips To Create A Strong First Impression

Offering customer self-service tools can help you meet customer demands and boost customer experience. Keep reading to understand the benefits of customer self-service and get some ideas of what to include in your customer self-service options.

Amazon Makes $300k Revenue Per Employee, But eBay Makes 3x More

Productivity is now especially important as people are switching to online shopping and the competition is increasing dramatically. In this post, we compare the workforce efficiency of three e-commerce giants and identify the possible reasons for such results.

New: Provide Quick Support Wherever You Are With The HelpCenter Mobile App For Android

We have officially launched a new HelpCenter mobile app that will help you meet your customer expectations wherever you are. From now on, you will be able to quickly notice, access, manage, and deal with all the incoming requests right from your smartphone.

Underused Customer Segments And How To Engage Them

Customer segments are a vital part of any e-commerce strategy. They facilitate the personalization of email marketing and ongoing engagement. Read this post to explore some of those underused customer segments and how to include them in your marketing efforts.

Small Business Customer Service: 5 Essential Tips To Succeed

Providing memorable customer service can make all the difference between being able to survive and thrive or fail completely. Find out how to achieve that long-lasting relationship with small business customers while competitors are always only a few clicks away.

How To Show Empathy In Customer Service (6 Best Practices)

Considering the impact great customer service has on the overall customer experience, developing such skills as empathy has become of the utmost importance. How to express empathy when communicating with your customers? Read this blog post to find out.

Emotional Intelligence In Customer Service: How To Meet Ever-Growing Customers’ Needs?

If your brand can offer real, human communication and you know how to create a strong connection with customers, you will be one step ahead of your competitors. So how to make sure that people have an enjoyable shopping experience and are willing to return?

Shopping Apps Rank Second In Popularity After Music Apps, 73% Of Millennials Shop Daily

The pandemic-inspired digital makeover has led to a significant change in customer behavior, making shopping online one of the most popular digital activities worldwide. Find out how does the future look for e-commerce businesses.

How Automation Reduces Customer Inquiries For E-Commerce Business

Customer service plays a very important role in the success of your e-commerce business, but it takes a lot of time and money to effectively handle customer inquiries. Read this post to learn how automation can help.

Why Live Chat Software Is A Must For Customer Service In 2021

Digital experience has now become the main selling point when it comes to shopping online and can become the reason for new, long-lasting customer relationships. Find out what role does live chat play in this.

Customer Focus: 5 Ways To Put Customer First In E-Commerce

Find out what it means to be a customer-focused business and learn some tips and tricks that can help you stay on top of the current e-commerce trends.

Nurture These 8 Customer Service Skills For Your E-Commerce Business Growth

If you’re wondering what is customer service and why is it so important, what customer service skills to focus on, and how to meet those ever-growing customer expectations, this article might be a good place to start.

TOP 4 Customer Service Apps For Shopify In 2021

Choosing the right tools for your business requires a lot of comprehensive research. Check out this list of the highest-rated customer support apps for Shopify that will hopefully help you to make the decision that best meets your needs.