Help Center Blog

12 Best-Converting Shopify Themes To Help You Sell More

When choosing a Shopify theme, it's important to pay attention to its functionalities, like speed and site navigation, to make sure it helps you convert more visitors, not only looks good. Read this post to discover Shopify themes that will help you sell more in 2022.

9 Customer Success Metrics For E-Commerce You Can’t Ignore In 2022

In today's competitive e-commerce environment, putting customers first has become of utmost importance. Therefore, how do you measure customer success? Read this post to learn which key metrics to track to evaluate the performance of your e-commerce business and keep growing in 2022 and beyond.

E-Commerce Management: 10 Skills You Need To Develop

If you're thinking about starting an online business, you should make sure that you are financially and mentally ready. In this article, you will learn what are the skills that every e-commerce manager needs to develop to become a successful entrepreneur.

8 Tips For Creating An Outstanding Customer Service Team

To be able to serve your customers well, you need to either have a specific set of skills or assemble a dedicated team of professionals. If you're wondering where to start, read this blog post and explore several doable tips that will help you achieve your goals.

Customer Focus: 5 Ways To Put Customer First In E-Commerce

In today's business environment, putting customers first can be one of your company's best assets. Find out what customer focus means and learn some tips and tricks that can help you stay on top of the current customer-focused service trends.

7 Customer Service Standards To Follow And How To Keep Them High

What do you call good customer support in today's competitive environment? What are the customer service standards that your agents should meet so that your business can retain customers and keep attracting new ones? Read this post to find out the answers to these questions.

Choosing A Help Desk For Shopify: 10 Best Solutions In 2022

Choosing the best help desk for Shopify can be a daunting task - but it's doable! This post will give you a quick overview of the key things that you should focus on when choosing the best help desk app for your Shopify store and briefly present 10 great tools that are worth your attention in 2022.

A Brief Guide To Managing Multiple Shopify Stores (+6 Apps To Streamline The Process)

Thinking about creating another Shopify store? In this post, you'll find out whether or not you can do it, learn about the common challenges of running multiple Shopify stores, and how to overcome them with Shopify apps.

How To Deal With Rude Customers: Best Responses And Tips From Customer Support Pros

Putting a customer first is no piece of cake when you’re bombarded with negative emotions, but an experienced customer support specialist always has some time-tested tricks up their sleeve. Read this post to learn how to stay professional during any hostile conversation you may face in the future.

Klarna Holds Over 50% Share Of Global “Buy Now, Pay Later” Market

Buy Now, Pay Later (BNPL) service provider Klarna is taking the market by storm despite regulatory concerns and growing competition. Klarna has overtaken its competitors and established itself as the leading BNPL provider, and not just in their home market Sweden. Read this article to learn more.

E-Commerce Holiday Tips: How To Prepare Your Store For The Peak Season (2021)

Read this post to find out the holiday checklist for e-commerce websites that you should keep in mind to provide your customers with a great shopping experience and, therefore, increase your revenue during the e-commerce holidays 2021.

Social Media Shopping: How To Set It Up For Your Shopify Store (Examples & Apps)

Many businesses now use social media shopping to simplify purchases for customers. Read this post to learn what social media shopping is, draw inspiration from examples by real brands, and find out how you can integrate social commerce into your Shopify store.

10 Most Effective Ways To Improve Shopping Cart Conversions

Boosting your user checkout conversion rate is a complex yet necessary undertaking. This article will discuss why users abandon their shopping carts without purchasing and offer some suggestions for increasing your checkout conversion rate.

23 Best Shopify Apps For Black Friday Cyber Monday That’ll Make It A Breeze

This post features 6 categories of Shopify apps, from marketing to post-purchase, that can help you drive traffic to your store, provide an excellent online shopping experience, and boost Black Friday Cyber Monday 2022 sales without stressing over it too much.

How To Set Goals That Will Improve Your E-Commerce Sales

E-commerce growth is never accidental - companies that grow the most have clear goals and work towards them in an agile way. In this post, you'll learn about two different goal-setting systems and how to use them for your online business.

Preparing For Black Friday: Customer Service Tips For 2022

Changing customer habits and demands will bring some new challenges for customer service representatives during Black Friday 2022. Follow these customer service tips to prepare for them in advance.

12 Best FREE Shopify Apps To Beat The Competition In 2022

The best thing about Shopify apps is that you don’t have to invest a whole lot of money to reach the results you want. There are plenty of apps that you can install and use for free, and in this post, we will go through some of them.

Analysis: TOP 100 Shopify Stores And The Apps They Use To Boost Growth (Most Are FREE)

We gathered a list of TOP 100 USA Shopify stores and analyzed each store individually to identify the apps they use the most. In this blog post, you will also learn about the biggest app categories and will be able to download additional material to check out the results yourself.

5 Evergreen E-Commerce Strategies That Always Work

Having a great product is not enough to be successful in e-commerce - to stand out from the competition, you have to follow some strategy. In this post, you'll learn about 5 evergreen e-commerce strategies along with 12 practical use cases and case studies that you can adjust to your business.

YouTube To Generate Over $280 Million In 2021 Revenue From US Premium Subscribers

The HelpCenter app projects that with an estimated 23.6 million unique subscribers by the end of 2021, YouTube revenues are expected to climb to $282.96 million in the US alone, representing an impressive +18% Year-Over-Year (YoY) growth. Read this article to find out the reasons behind it.

5 Best Customer Service Apps For Shopify To Elevate Your Support In 2022

Choosing the right tools for your business requires a lot of comprehensive research. Check out this list of the highest-rated customer support apps for Shopify that will hopefully help you to make the decision that best meets your needs.

How Help Desk Automation Rules Can Improve Your Customer Service

Being able to provide prompt answers is crucial in customer service. In this article, you’ll learn how you can leverage help desk automation rules to improve your support, and go through a step-by-step guide for setting up automated workflows.

Positioning Statements: 7 Examples And How To Write One

One of the ways to make sure the team is on the same page when spreading the message about your brand is to create and follow positioning statements. In this post, you’ll learn what it is and how to write one step-by-step.

8 TOP Dropshipping Tactics Of Successful Retailers

How do you assure that your dropshipping business will be successful in a competitive eCommerce industry? This article will help you with best-in-class marketing tips supported by every phase of a customers’ journey, allowing you to get ahead of the competition.

7 Best Gorgias Alternatives For E-Commerce Stores In 2022

As great as Gorgias is, it’s not a “one-size-fits-all” tool. Depending on your business size, resources, the e-commerce platform you chose, or goals, you might want to check other options and see if there are any alternatives that better meet your needs. You will find 7 of them in this blog post.

How To Use Visual Marketing To Improve Your Customer Retention

E-commerce continues to be an integral part of today’s retail world. But to outsmart the competition and thrive as an online business, you need to have a customer retention plan. How to encourage customers to come back using visuals? Read in this blog post!

New: Organize Your Product Descriptions With Tabs

Product description tabs are now available on the HelpCenter app. From now on, you will be able to provide comprehensive product descriptions to your potential customers without harming the user experience. Read this article to learn how to activate tabs on your Shopify store.

Thriving Shopify Market Cap Shoots Past Wells Fargo, McDonald’s And UPS

Being a feature-rich and easy to get started platform, Shopify has landed the leading position in the minds of many people thinking about opening their online stores. What are the reasons behind its success? Find out in this article.

11 Instagram Accounts To Follow For Small Business Inspiration

There are multiple successful business-oriented and individual content creator accounts available on Instagram. This article will overview 11 of them and give you some insights on their content that can help you learn something new every single day.

New: Strengthen Your FAQ Page With FAQ Article Ratings

We have launched a new HelpCenter app feature called FAQ article ratings. Once you enable this feature, your prospects and customers will be able to let you know how helpful your FAQ page is with a single click. Read this blog post to learn more.

FAQ Templates And Examples To Inspire Your FAQ Page Makeover

The template of your FAQ page is no less important than the information you provide. This article will guide you through the key points of choosing an FAQ page template and showcase some of the best FAQ examples to give you a little nudge to improve (or even build) your own.

6 Zendesk Alternatives For E-Commerce (2022)

While Zendesk remains one of the top-choices for the help desk software, it's not a one-size-fits-all solution. This post will give you 6 alternatives to consider before choosing a customer service tool.

A Guide To Customer Loyalty Programs (6 Brand Examples)

As e-commerce competition continues to grow, it just makes sense to make customer loyalty one of your TOP priorities. In this article, will find out why, go through different types of loyalty programs, and learn where to begin if you want to start one for your online store.

Customer Service: The Unsung Hero In The Quest For Increased Sales

When contemplating how to increase sales and expand operations, you usually gravitate toward obvious areas like product development, brand marketing, and advertising. But here's how customer service can help your business grow.

Customer Self-Service: 4 Tips To Create A Strong First Impression

Offering customer self-service tools can help you meet customer demands and boost customer experience. Keep reading to understand the benefits of customer self-service and get some ideas of what to include in your customer self-service options.

Amazon Makes $300k Revenue Per Employee, But eBay Makes 3x More

Productivity is now especially important as people are switching to online shopping and the competition is increasing dramatically. In this post, we compare the workforce efficiency of three e-commerce giants and identify the possible reasons for such results.

New: Provide Quick Support Wherever You Are With The HelpCenter Mobile App For Android

We have officially launched a new HelpCenter mobile app that will help you meet your customer expectations wherever you are. From now on, you will be able to quickly notice, access, manage, and deal with all the incoming requests right from your smartphone.

Underused Customer Segments And How To Engage Them

Customer segments are a vital part of any e-commerce strategy. They facilitate the personalization of email marketing and ongoing engagement. Read this post to explore some of those underused customer segments and how to include them in your marketing efforts.

Small Business Customer Service: 5 Essential Tips To Succeed

Providing memorable customer service can make all the difference between being able to survive and thrive or fail completely. Find out how to achieve that long-lasting relationship with small business customers while competitors are always only a few clicks away.

How To Show Empathy In Customer Service (6 Best Practices)

Considering the impact great customer service has on the overall customer experience, developing such skills as empathy has become of the utmost importance. How to express empathy when communicating with your customers? Read this blog post to find out.

Using Emotional Intelligence To Improve Your Customer Service

If your brand can offer real, human communication and you know how to create a strong connection with customers, you will be one step ahead of your competitors. So how to make sure that people have an enjoyable shopping experience and are willing to return?

Shopping Apps Rank Second In Popularity After Music Apps, 73% Of Millennials Shop Daily

The pandemic-inspired digital makeover has led to a significant change in customer behavior, making shopping online one of the most popular digital activities worldwide. Find out how does the future look for e-commerce businesses.

How Automation Reduces Customer Inquiries For E-Commerce Business

Customer service plays a very important role in the success of your e-commerce business, but it takes a lot of time and money to effectively handle customer inquiries. Read this post to learn how automation can help.

Why Live Chat Software Is A Must For Customer Service In 2022

Digital experience has now become the main selling point when it comes to shopping online and can become the reason for new, long-lasting customer relationships. Find out what role does live chat play in this.

Nurture These 8 Customer Service Skills For Your E-Commerce Business Growth

If you’re wondering what is customer service and why is it so important, what customer service skills to focus on, and how to meet those ever-growing customer expectations, this article might be a good place to start.

Survey: Over 80% Of Shopify Vendors Project 2021 Sales Growth

HelpCenter app team conducted a survey which revealed that nearly 74% of Shopify store owners have experienced either a boost in sales or have not recorded any major changes. Check out this article to learn more.

4 Reasons Why Your E-Commerce Business Needs A Help Desk Ticketing System

The more businesses shift online, the harder it is to meet the needs of today's demanding consumer. Learn how a help desk ticketing system can help to deal with occurring customer service challenges in the upcoming year.

Guest Blogging Guidelines: Write For Us!

We’re looking for dedicated writers who would like to share their knowledge with our readers, helping first-starters to begin their e-commerce journeys while also providing some fresh and valuable insights for those who are already on their way. Submit a guest post!

How To Build A Winning FAQ Page On Shopify (Best Practices)

Customers will always have questions – it is something that just comes naturally. In this article, we focus on the importance of an FAQ page for your Shopify store and what tips to follow to make it work for your benefit.

8 Key Points Of Great Customer Service Revealed Through Inspiring Quotes

Inspiring customer service quotes told by the people who really know the price of a happy customer. All of them contain years of experience that can be turned into important lessons for every customer support team, and this is what we did in this article.