Customer Service vs. Customer Support: How to Boost Your Sales

Best 5 Shopify FAQ Apps to Boost Your Business in 2023

A detailed FAQ page that effectively addresses customer issues and offers vital information can significantly enhance your business. In this blog, we'll delve into the world of the best Shopify FAQ apps, introducing the top contenders that can transform your customer support game.

FAQ Templates And Examples To Inspire Your FAQ Page Makeover

The template of your FAQ page is no less important than the information you provide. This article will guide you through the key points of choosing an FAQ page template and showcase some of the best FAQ examples to give you a little nudge to improve (or even build) your own.

How To Show Empathy In Customer Service (6 Best Practices)

Considering the impact great customer service has on the overall customer experience, developing such skills as empathy has become of the utmost importance. How to express empathy when communicating with your customers? Read this blog post to find out.

Shopify Polaris: A Fresh New Look for HelpCenter – What to Expect?

The migration to Shopify Polaris marks a monumental leap forward in the evolution of HelpCenter. Our team has gone the extra mile to not only release a complete new app design, but also seamlessly integrate the latest industry trends.

Delivering an Exceptional Chatbot Experience: 6 Best Strategies

Customer experience now plays a pivotal role in determining the success of a business. To ensure your customers enjoy the finest experience possible, you can implement various strategies, such as integrating AI chatbots.

How To Build A Winning FAQ Page On Shopify (+Best Practices)

Customers will always have questions – it is something that just comes naturally. In this article, we focus on the importance of an FAQ page for your Shopify store and what tips to follow to make it work for your benefit.

How to Measure Customer Effort Score (CES) and Gain Understanding of Its Significance

Around 96% of customers who reported difficulties in solving a problem were found to be more disloyal.

Top 5 Tips for Improving Customer Service with the HelpCenter Shopify App

To succeed in today's eCommerce landscape, businesses must prioritize their customer service efforts. The HelpCenter Shopify App offers a comprehensive set of tools and features to help businesses enhance their customer service capabilities and provide an exceptional customer experience

Customer Acquisition vs. Retention: what's more important for your Shopify store?

In this blog post, we'll explore the importance of Customer Acquisition and Retention, highlighting what to prioritize for your Shopify store to have maximum impact.

Why 24/7 business hours are becoming more popular and affordable in eCommerce

n recent years, 24/7 business hours have become increasingly popular in eCommerce. According to a recent study, the number of online shoppers who prefer to shop at any time of day or night has increased by 18% in the past year alone.

What is Customer Connection? 6 Best Ways to Create It

Customer connection refers to the emotional bond that customers have with a brand. When customers feel a connection to a brand, they are more likely to be engaged, loyal, and satisfied with the products or services offered.

7 Best Practices for Creating an Effective Self-Service Page for Your Shopify Store

Self-service pages are especially important for Shopify stores, as they help to improve the customer experience and reduce the workload of customer support teams.

Chatbot and Personalization: Customizing Your Chatbot for Great Customer Service

Chatbots are becoming an increasingly popular tool for businesses to improve customer service and automate routine tasks. In this blog post, we will explore the importance of personalization in chatbots and how to customize your chatbot to provide great customer service.

Best Ways to Improve Online Customer Retention for Shopify stores

In today's competitive digital marketplace, retaining customers is more important than ever, as it not only helps to ensure long-term growth and stability, but also fosters brand loyalty.

Maximizing Your Help Desk: Effective Steps to Succeed

Helpdesk is an integral part of any business that aims to provide excellent customer service. In this blog, we will discuss the effective steps to succeed in maximizing your helpdesk.

5 Powerful Ways to Use AI in Ecommerce in 2023

Ecommerce business owners are more and more focused on adopting new technologies that will give them a competitive edge as user-centered thinking becomes central.

Customer Complaints: Top 6 Common Complaints + How to Resolve Them

We know, no one likes to resolve customer complaints, but these sometimes painful events can give you and your business a chance to shine. This is your opportunity to create a happy and loyal customer for life.

5 Best Customer Service Apps For Shopify To Elevate Your Support In 2023

Choosing the right tools for your business requires a lot of comprehensive research. Check out this list of the highest-rated customer support apps for Shopify that will hopefully help you to make the decision that best meets your needs.

How to Deal with Difficult Customers: 5 Useful Tactics

Dealing with difficult customers presents unique customer service challenges and requires specialized training and techniques to meet their needs.

A Brief Guide To Managing Multiple Shopify Stores (+6 Apps To Streamline The Process)

Thinking about creating another Shopify store? In this post, you'll find out whether or not you can do it, learn about the common challenges of running multiple Shopify stores, and how to overcome them with Shopify apps.

Customer Focus: 5 Ways To Put Customer First In E-Commerce

In today's business environment, putting customers first can be one of your company's best assets. Find out what customer focus means and learn some tips and tricks that can help you stay on top of the current customer-focused service trends.

Top 6 eCommerce Trends to Stay Сompetitive in 2023

Many companies have taken the opportunity to increase their revenues by opening and constantly developing their online stores. That's why we've put together a list of the top 6 ecommerce trends of 2023.

5 Best Ways to Reduce Customer Support Tickets

If you don't have major issues with your product or service, you can control the volume of your tickets. There are certain ways you can follow to reduce support requests and make your customers and support team happier.

How to Create and Manage Customer Support Knowledge Base

Implementing a knowledge base can have a positive impact on the quality and efficiency of customer service. In this post, we’ll share tips on how to create and manage knowledge base as well as provide better customer experience.

5 Best Examples of Customer Care in eCommerce

If you think that investing effort, time, and budget into customer care does not make sense, you are greatly mistaken. In this article, we will try to convince you of the importance of customer care and provide the best examples that you can apply.

New: HelpCenter Pricing Plan Updates Find Out New Free Plan

In this article, we'd love to introduce you to the new free plan of our HelpCenter Shopify app and all the features you need to provide your customers with exceptional experience.

Why Live Chat For Customer Service Is A Must In 2023 (5 Key Benefits)

Digital experience has now become the main selling point when it comes to shopping online and can become the reason for new, long-lasting customer relationships. Solutions like live chat can increase the chances for more thorough customer support - learn about more live chat benefits in this post.

5 Tips to Build an Effective Communication with Customers

Communication skills determine your progress in your personal and professional life. You can have a great product or an exclusive service, but if you can't get it across to your customers, it will be a failure.

How to Build an Effective Customer Success Team for Startup

The process of building a customer success team can be challenging even for established companies. Therefore, building a startup customer success team can face various challenges as well.

Why Is a Customer Education Program Important for Your Store

You might have faced the situation when you need a product but have no idea which brand to choose. It’s a common concern when merchants have to prove their

What is Help Center: Definition, Benefits and Best FAQs, Live Chat Apps for Shopify

Nowadays, offering exceptional customer support is not an exclusive option, but a requirement. In this article we've the benefits of Help Center apps as well as their importance.

Black Friday 2022: The 5-Point Checklist to Prepare Your Shopify Store

Many people are starting to think about the upcoming holiday season, some are saving money for purchases, others are accumulating effort to sell. We have prepared this post to help you make sure you are ready for the Black Friday hype.

6 Tips to Reach a Great Customer Service during Black Friday 2023

Current eCommerce businesses should pay plenty attention to their products, pricing and promotions. Customer service is not an additional option, it is an essential part of your business.

7 Ways to Decrease Your eCommerce Product Returns

Product returns are considered as the greatest plague in the eCommerce industry. And the worst part is, there is no way to completely eliminate eCommerce product returns. They often force

How To Maximize Growth Through Conversational Marketing In 2022

Using intelligent chatbots to offer a personalized experience can be the best bet for B2C marketers and e-commerce business owners aiming to maximize their growth. In this post, you'll learn the concept of conversational marketing and how it can help e-commerce store owners boost their ROI.

11 E-Commerce Podcasts To Add To Your Playlist In 2022

In e-commerce, everything’s changing so fast that it’s becoming more and more challenging to stay on top of all your interests and keep learning while also acing it at work. Want some easy-to-consume content that's also fun and valuable? Check the list of the best e-commerce podcasts in 2022.

How Augmented Reality Can Redefine E-Commerce Customer Experience

To succeed in the challenging transition to online retail while remaining competitive, e-commerce businesses must instantly establish trust, distinguish themselves, and provide a frictionless shopping experience. In this post, read how you can do this using augmented reality.

How To Use Emotional Intelligence In Customer Service?

If your brand can offer real, human communication and you know how to create a strong connection with customers, you will be one step ahead of your competitors. So how to make sure that people have an enjoyable shopping experience and are willing to return?

How To Quickly Change Your Shopify Store Name (2022)

Shopify is quite a simple platform, even if you're just starting with your first e-commerce store. However, there's always something new to learn, and this time, one of those things is how to change your store name on Shopify. Follow 5 easy steps with screenshots.

5 Ways To Build Customer Intelligence For Your Business

Customer experience plays a crucial role in your business; therefore, to be able to create a smooth customer journey and provide a top-notch experience, you have to build customer intelligence and keep learning. How to do it? Read in this blog post.

Customer Perception: Why Does It Matter And How To Improve It?

Customer reviews, social media presence, and customer support can affect every step your customer makes. Read this post to learn why customer perception matters and how to effectively listen to your customers to improve their perception of your brand.

6 Direct-To-Consumer Trends For E-Commerce Growth

As e-commerce sales continue to climb, the direct-to-consumer trend shows no signs of diminishing. Therefore, let's take a closer look at DTC - specifically, go through some trends for e-commerce brands looking to embrace direct-to-consumer selling.

Is The Customer Always Right? Finding The Right Balance In Customer Service

Sometimes, companies go to ridiculous extents to meet every customer's need. And while it may help at that particular moment, it can do more harm than good long-term. Read this post to learn more about the reasons behind this.

6 Best Product Tab Apps For Shopify Stores

Shopify store owners can benefit from product tab apps that help to provide comprehensive product descriptions without harming the user experience. In this post, you’ll find a list of top-rated product tab apps for Shopify, followed by the key functionalities and the benefits that they bring.

Why You Need Customer Service Videos For Your Dropshipping Business

In dropshipping business, customer service is crucial to provide your customers with a handy way to answer questions, manage returns, clarify queries, even make any alterations in their orders. Read this post to learn how to do it using customer service videos.

4 Ways To Provide Personalized Customer Service And Improve Customer Retention

Offering personalized customer service calls for the use of some tools, the possession of a comprehensive testing mindset, and a genuine desire to understand your customers. In this post, you'll learn 4 ways to do it and find out what software can help you improve customer retention.

4 Reasons Why Your E-Commerce Business Needs A Help Desk Ticketing System

The more businesses shift online, the harder it is to meet the needs of today's demanding consumer. Learn how a help desk ticketing system can help to deal with occurring customer service challenges in the upcoming year.

New: Add A Contact Form To Your Store To Easily Connect With Customers

It’s essential to provide customers with an easy way to reach out to you anytime they need it. Hence, we are more than happy to introduce you to HelpCenter’s new contact form that you can easily add to any page of your website, enabling visitors to send you a message in just a few simple steps.

5 Reasons Why Customers Abandon Their Carts And How To Avoid This

Cart abandonment can cost you more than just your revenue. It is inevitable and it cannot be reduced to zero, but you can lower abandoned cart rates if you change your tactics for the better. Learn how to do it in this blog post.

A Quick Guide To E-Commerce Chatbots: Examples, Use Cases, And Why You Need One ASAP

Changing customer behavior and new industry trends have raised many new challenges for businesses to fulfill demanding consumers' needs. Therefore, solutions like chatbots have experienced a sudden boost in popularity. Read this post to discover the reasons why your store might need one too.

A Brief Guide To Successful Customer Onboarding

Turning leads into customers is great, yet your job doesn't end here. You still need to show customers how to use your offering, why they should keep coming back, and where they can reach you for any assistance or problem-solving. How to do it? Read this post to find out.

New: Stay Available To Your Customers 24/7 With The HelpCenter’s Chatbot

24/7 availability and prompt answers can be among the main reasons customers choose you over your competitors and work as an inspiration for you to finally benefit from chatbots. Now you can create one for your Shopify store using the HelpCenter app - read this post to learn how!

12 Best-Converting Shopify Themes To Help You Sell More

When choosing a Shopify theme, it's important to pay attention to its functionalities, like speed and site navigation, to make sure it helps you convert more visitors, not only looks good. Read this post to discover Shopify themes that will help you sell more in 2022.

9 Customer Success Metrics For E-Commerce You Can’t Ignore In 2022

In today's competitive e-commerce environment, putting customers first has become of utmost importance. Therefore, how do you measure customer success? Read this post to learn which key metrics to track to evaluate the performance of your e-commerce business and keep growing in 2022 and beyond.

E-Commerce Management: 10 Skills You Need To Develop

If you're thinking about starting an online business, you should make sure that you are financially and mentally ready. In this article, you will learn what are the skills that every e-commerce manager needs to develop to become a successful entrepreneur.

8 Tips For Creating An Outstanding Customer Service Team

To be able to serve your customers well, you need to either have a specific set of skills or assemble a dedicated team of professionals. If you're wondering where to start, read this blog post and explore several doable tips that will help you achieve your goals.

7 Customer Service Standards To Follow And How To Keep Them High

What do you call good customer support in today's competitive environment? What are the customer service standards that your agents should meet so that your business can retain customers and keep attracting new ones? Read this post to find out the answers to these questions.

Choosing A Help Desk For Shopify: 10 Best Solutions In 2022

Choosing the best help desk for Shopify can be a daunting task - but it's doable! This post will give you a quick overview of the key things that you should focus on when choosing the best help desk app for your Shopify store and briefly present 10 great tools that are worth your attention in 2022.

How To Deal With Rude Customers: Best Responses And Tips From Customer Support Pros

Putting a customer first is no piece of cake when you’re bombarded with negative emotions, but an experienced customer support specialist always has some time-tested tricks up their sleeve. Read this post to learn how to stay professional during any hostile conversation you may face in the future.

Klarna Holds Over 50% Share Of Global “Buy Now, Pay Later” Market

Buy Now, Pay Later (BNPL) service provider Klarna is taking the market by storm despite regulatory concerns and growing competition. Klarna has overtaken its competitors and established itself as the leading BNPL provider, and not just in their home market Sweden. Read this article to learn more.

E-Commerce Holiday Tips: How To Prepare Your Store For The Peak Season (2021)

Read this post to find out the holiday checklist for e-commerce websites that you should keep in mind to provide your customers with a great shopping experience and, therefore, increase your revenue during the e-commerce holidays 2021.

10 Most Effective Ways To Improve Shopping Cart Conversions

Boosting your user checkout conversion rate is a complex yet necessary undertaking. This article will discuss why users abandon their shopping carts without purchasing and offer some suggestions for increasing your checkout conversion rate.

23 Best Shopify Apps For Black Friday Cyber Monday That’ll Make It A Breeze

This post features 6 categories of Shopify apps, from marketing to post-purchase, that can help you drive traffic to your store, provide an excellent online shopping experience, and boost Black Friday Cyber Monday 2022 sales without stressing over it too much.

How To Set Goals That Will Improve Your E-Commerce Sales

E-commerce growth is never accidental - companies that grow the most have clear goals and work towards them in an agile way. In this post, you'll learn about two different goal-setting systems and how to use them for your online business.

Preparing For Black Friday: Customer Service Tips For 2023

Changing customer habits and demands will bring some new challenges for customer service representatives during Black Friday 2022. Follow these customer service tips to prepare for them in advance.

12 Best FREE Shopify Apps To Beat The Competition In 2022

The best thing about Shopify apps is that you don’t have to invest a whole lot of money to reach the results you want. There are plenty of apps that you can install and use for free, and in this post, we will go through some of them.

Analysis: TOP 100 Shopify Stores And The Apps They Use To Boost Growth (Most Are FREE)

We gathered a list of TOP 100 USA Shopify stores and analyzed each store individually to identify the apps they use the most. In this blog post, you will also learn about the biggest app categories and will be able to download additional material to check out the results yourself.

5 Evergreen E-Commerce Strategies That Always Work

Having a great product is not enough to be successful in e-commerce - to stand out from the competition, you have to follow some strategy. In this post, you'll learn about 5 evergreen e-commerce strategies along with 12 practical use cases and case studies that you can adjust to your business.

YouTube To Generate Over $280 Million In 2021 Revenue From US Premium Subscribers

The HelpCenter app projects that with an estimated 23.6 million unique subscribers by the end of 2021, YouTube revenues are expected to climb to $282.96 million in the US alone, representing an impressive +18% Year-Over-Year (YoY) growth. Read this article to find out the reasons behind it.

Positioning Statements: 7 Examples And How To Write One

One of the ways to make sure the team is on the same page when spreading the message about your brand is to create and follow positioning statements. In this post, you’ll learn what it is and how to write one step-by-step.

8 TOP Dropshipping Tactics Of Successful Retailers

How do you assure that your dropshipping business will be successful in a competitive eCommerce industry? This article will help you with best-in-class marketing tips supported by every phase of a customers’ journey, allowing you to get ahead of the competition.

7 Best Gorgias Alternatives For E-Commerce Stores In 2022

As great as Gorgias is, it’s not a “one-size-fits-all” tool. Depending on your business size, resources, the e-commerce platform you chose, or goals, you might want to check other options and see if there are any alternatives that better meet your needs. You will find 7 of them in this blog post.

How To Use Visual Marketing To Improve Your Customer Retention

E-commerce continues to be an integral part of today’s retail world. But to outsmart the competition and thrive as an online business, you need to have a customer retention plan. How to encourage customers to come back using visuals? Read in this blog post!

New: Organize Your Product Descriptions With Tabs

Product description tabs are now available on the HelpCenter app. From now on, you will be able to provide comprehensive product descriptions to your potential customers without harming the user experience. Read this article to learn how to activate tabs on your Shopify store.

Thriving Shopify Market Cap Shoots Past Wells Fargo, McDonald’s And UPS

Being a feature-rich and easy to get started platform, Shopify has landed the leading position in the minds of many people thinking about opening their online stores. What are the reasons behind its success? Find out in this article.

11 Instagram Accounts To Follow For Small Business Inspiration

There are multiple successful business-oriented and individual content creator accounts available on Instagram. This article will overview 11 of them and give you some insights on their content that can help you learn something new every single day.

New: Strengthen Your FAQ Page With FAQ Article Ratings

We have launched a new HelpCenter app feature called FAQ article ratings. Once you enable this feature, your prospects and customers will be able to let you know how helpful your FAQ page is with a single click. Read this blog post to learn more.

6 Zendesk Alternatives For E-Commerce (2022)

While Zendesk remains one of the top-choices for the help desk software, it's not a one-size-fits-all solution. This post will give you 6 alternatives to consider before choosing a customer service tool.

A Guide To Customer Loyalty Programs (6 Brand Examples)

As e-commerce competition continues to grow, it just makes sense to make customer loyalty one of your TOP priorities. In this article, will find out why, go through different types of loyalty programs, and learn where to begin if you want to start one for your online store.

Customer Service: The Unsung Hero In The Quest For Increased Sales

When contemplating how to increase sales and expand operations, you usually gravitate toward obvious areas like product development, brand marketing, and advertising. But here's how customer service can help your business grow.

Customer Self-Service: 4 Tips To Create A Strong First Impression

Offering customer self-service tools can help you meet customer demands and boost customer experience. Keep reading to understand the benefits of customer self-service and get some ideas of what to include in your customer self-service options.

Amazon Makes $300k Revenue Per Employee, But eBay Makes 3x More

Productivity is now especially important as people are switching to online shopping and the competition is increasing dramatically. In this post, we compare the workforce efficiency of three e-commerce giants and identify the possible reasons for such results.

New: Provide Quick Support Wherever You Are With The HelpCenter Mobile App For Android

We have officially launched a new HelpCenter mobile app that will help you meet your customer expectations wherever you are. From now on, you will be able to quickly notice, access, manage, and deal with all the incoming requests right from your smartphone.

Underused Customer Segments And How To Engage Them

Customer segments are a vital part of any e-commerce strategy. They facilitate the personalization of email marketing and ongoing engagement. Read this post to explore some of those underused customer segments and how to include them in your marketing efforts.

Small Business Customer Service: 5 Essential Tips To Succeed

Providing memorable customer service can make all the difference between being able to survive and thrive or fail completely. Find out how to achieve that long-lasting relationship with small business customers while competitors are always only a few clicks away.

Shopping Apps Rank Second In Popularity After Music Apps, 73% Of Millennials Shop Daily

The pandemic-inspired digital makeover has led to a significant change in customer behavior, making shopping online one of the most popular digital activities worldwide. Find out how does the future look for e-commerce businesses.

How Automation Reduces Customer Inquiries For E-Commerce Business

Customer service plays a very important role in the success of your e-commerce business, but it takes a lot of time and money to effectively handle customer inquiries. Read this post to learn how automation can help.

Nurture These 8 Customer Service Skills For Your E-Commerce Business Growth

If you’re wondering what is customer service and why is it so important, what customer service skills to focus on, and how to meet those ever-growing customer expectations, this article might be a good place to start.

Survey: Over 80% Of Shopify Vendors Project 2021 Sales Growth

HelpCenter app team conducted a survey which revealed that nearly 74% of Shopify store owners have experienced either a boost in sales or have not recorded any major changes. Check out this article to learn more.

Guest Blogging Guidelines: Write For Us!

We’re looking for dedicated writers who would like to share their knowledge with our readers, helping first-starters to begin their e-commerce journeys while also providing some fresh and valuable insights for those who are already on their way. Submit a guest post!

8 Key Points Of Great Customer Service Revealed Through Inspiring Quotes

Inspiring customer service quotes told by the people who really know the price of a happy customer. All of them contain years of experience that can be turned into important lessons for every customer support team, and this is what we did in this article.