#Customer service

How To Use Emotional Intelligence In Customer Service?

If your brand can offer real, human communication and you know how to create a strong connection with customers, you will be one step ahead of your competitors. So how to make sure that people have an enjoyable shopping experience and are willing to return?

Preparing For Black Friday: Customer Service Tips For 2024

Changing customer habits and demands will bring some new challenges for customer service representatives during Black Friday 2024. Follow these customer service tips to prepare for them in advance.

How To Show Empathy In Customer Service (6 Best Practices)

Considering the impact great customer service has on the overall customer experience, developing such skills as empathy has become of the utmost importance. How to express empathy when communicating with your customers? Read this blog post to find out.

Customer Focus: 5 Ways To Put Customer First In E-Commerce

In today's business environment, putting customers first can be one of your company's best assets. Find out what customer focus means and learn some tips and tricks that can help you stay on top of the current customer-focused service trends.

5 Best Customer Service Apps For Shopify To Elevate Your Support In 2024

Choosing the right tools for your business requires a lot of comprehensive research. Check out this list of the highest-rated customer support apps for Shopify that will hopefully help you to make the decision that best meets your needs.

6 Tips to Reach a Great Customer Service during Black Friday 2023

Current eCommerce businesses should pay plenty attention to their products, pricing and promotions. Customer service is not an additional option, it is an essential part of your business.

Best 5 Shopify FAQ Apps to Boost Your Business in 2024

A detailed FAQ page that effectively addresses customer issues and offers vital information can significantly enhance your business. In this blog, we'll delve into the world of the best Shopify FAQ apps, introducing the top contenders that can transform your customer support game.

Top 5 Tips for Improving Customer Service with the HelpCenter Shopify App

To succeed in today's eCommerce landscape, businesses must prioritize their customer service efforts. The HelpCenter Shopify App offers a comprehensive set of tools and features to help businesses enhance their customer service capabilities and provide an exceptional customer experience

Chatbot and Personalization: Customizing Your Chatbot for Great Customer Service

Chatbots are becoming an increasingly popular tool for businesses to improve customer service and automate routine tasks. In this blog post, we will explore the importance of personalization in chatbots and how to customize your chatbot to provide great customer service.

Maximizing Your Help Desk: Effective Steps to Succeed

Helpdesk is an integral part of any business that aims to provide excellent customer service. In this blog, we will discuss the effective steps to succeed in maximizing your helpdesk.

How to Deal with Difficult Customers: 5 Useful Tactics

Dealing with difficult customers presents unique customer service challenges and requires specialized training and techniques to meet their needs.

5 Best Ways to Reduce Customer Support Tickets

If you don't have major issues with your product or service, you can control the volume of your tickets. There are certain ways you can follow to reduce support requests and make your customers and support team happier.

Customer Service vs. Customer Support: How to Boost Your Sales

Customer service and customer support not only improves customer experience, but also increases your sales. By the way, have you ever thought about the difference between customer service and customer support?

Why Live Chat For Customer Service Is A Must In 2023 (5 Key Benefits)

Digital experience has now become the main selling point when it comes to shopping online and can become the reason for new, long-lasting customer relationships. Solutions like live chat can increase the chances for more thorough customer support - learn about more live chat benefits in this post.

5 Tips to Build an Effective Communication with Customers

Communication skills determine your progress in your personal and professional life. You can have a great product or an exclusive service, but if you can't get it across to your customers, it will be a failure.