Customer retention - Customer service app for Shopify (2024 TOP-rated)

How to Measure Customer Effort Score (CES) and Gain Understanding of Its Significance

Around 96% of customers who reported difficulties in solving a problem were found to be more disloyal.

Customer Acquisition vs. Retention: what's more important for your Shopify store?

In this blog post, we'll explore the importance of Customer Acquisition and Retention, highlighting what to prioritize for your Shopify store to have maximum impact.

Best Ways to Improve Online Customer Retention for Shopify stores

In today's competitive digital marketplace, retaining customers is more important than ever, as it not only helps to ensure long-term growth and stability, but also fosters brand loyalty.

4 Ways To Provide Personalized Customer Service And Improve Customer Retention

Offering personalized customer service calls for the use of some tools, the possession of a comprehensive testing mindset, and a genuine desire to understand your customers. In this post, you'll learn 4 ways to do it and find out what software can help you improve customer retention.

9 Customer Success Metrics For E-Commerce You Can’t Ignore In 2022

In today's competitive e-commerce environment, putting customers first has become of utmost importance. Therefore, how do you measure customer success? Read this post to learn which key metrics to track to evaluate the performance of your e-commerce business and keep growing in 2022 and beyond.

How To Use Visual Marketing To Improve Your Customer Retention

E-commerce continues to be an integral part of today’s retail world. But to outsmart the competition and thrive as an online business, you need to have a customer retention plan. How to encourage customers to come back using visuals? Read in this blog post!

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