#E-commerce

Customer Focus: 5 Ways To Put Customer First In E-Commerce

In today's business environment, putting customers first can be one of your company's best assets. Find out what customer focus means and learn some tips and tricks that can help you stay on top of the current customer-focused service trends.

Top 6 eCommerce Trends to Stay Сompetitive in 2023

Many companies have taken the opportunity to increase their revenues by opening and constantly developing their online stores. That's why we've put together a list of the top 6 ecommerce trends of 2023.

5 Best Ways to Reduce Customer Support Tickets

If you don't have major issues with your product or service, you can control the volume of your tickets. There are certain ways you can follow to reduce support requests and make your customers and support team happier.

How to Create and Manage Customer Support Knowledge Base

Implementing a knowledge base can have a positive impact on the quality and efficiency of customer service. In this post, we’ll share tips on how to create and manage knowledge base as well as provide better customer experience.

5 Best Examples of Customer Care in eCommerce

If you think that investing effort, time, and budget into customer care does not make sense, you are greatly mistaken. In this article, we will try to convince you of the importance of customer care and provide the best examples that you can apply.

New: HelpCenter Pricing Plan Updates Find Out New Free Plan

In this article, we'd love to introduce you to the new free plan of our HelpCenter Shopify app and all the features you need to provide your customers with exceptional experience.

5 Tips to Build an Effective Communication with Customers

Communication skills determine your progress in your personal and professional life. You can have a great product or an exclusive service, but if you can't get it across to your customers, it will be a failure.

How to Build an Effective Customer Success Team for Startup

The process of building a customer success team can be challenging even for established companies. Therefore, building a startup customer success team can face various challenges as well.

Why Is a Customer Education Program Important for Your Store

You might have faced the situation when you need a product but have no idea which brand to choose. It’s a common concern when merchants have to prove their

11 E-Commerce Podcasts To Add To Your Playlist In 2022

In e-commerce, everything’s changing so fast that it’s becoming more and more challenging to stay on top of all your interests and keep learning while also acing it at work. Want some easy-to-consume content that's also fun and valuable? Check the list of the best e-commerce podcasts in 2022.

How Augmented Reality Can Redefine E-Commerce Customer Experience

To succeed in the challenging transition to online retail while remaining competitive, e-commerce businesses must instantly establish trust, distinguish themselves, and provide a frictionless shopping experience. In this post, read how you can do this using augmented reality.

6 Direct-To-Consumer Trends For E-Commerce Growth

As e-commerce sales continue to climb, the direct-to-consumer trend shows no signs of diminishing. Therefore, let's take a closer look at DTC - specifically, go through some trends for e-commerce brands looking to embrace direct-to-consumer selling.

Is The Customer Always Right? Finding The Right Balance In Customer Service

Sometimes, companies go to ridiculous extents to meet every customer's need. And while it may help at that particular moment, it can do more harm than good long-term. Read this post to learn more about the reasons behind this.

5 Reasons Why Customers Abandon Their Carts And How To Avoid This

Cart abandonment can cost you more than just your revenue. It is inevitable and it cannot be reduced to zero, but you can lower abandoned cart rates if you change your tactics for the better. Learn how to do it in this blog post.

A Quick Guide To E-Commerce Chatbots: Examples, Use Cases, And Why You Need One ASAP

Changing customer behavior and new industry trends have raised many new challenges for businesses to fulfill demanding consumers' needs. Therefore, solutions like chatbots have experienced a sudden boost in popularity. Read this post to discover the reasons why your store might need one too.