Customer support service - Help Center Shopify app
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      FAQ Builder for E-commerce

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#Customer self-service

7 Best Practices for Creating an Effective Self-Service Page for Your Shopify Store

Self-service pages are especially important for Shopify stores, as they help to improve the customer experience and reduce the workload of customer support teams.

#Customer experience #Customer self-service
Read more 5 min read

How to Create and Manage Customer Support Knowledge Base

Implementing a knowledge base can have a positive impact on the quality and efficiency of customer service. In this post, we’ll share tips on how to create and manage knowledge base as well as provide better customer experience.

#Customer self-service #Customer service tips #E-commerce
Read more 6 min read

New: Strengthen Your FAQ Page With FAQ Article Ratings

We have launched a new HelpCenter app feature called FAQ article ratings. Once you enable this feature, your prospects and customers will be able to let you know how helpful your FAQ page is with a single click. Read this blog post to learn more.

#Product updates #Customer self-service #FAQ
Read more 2 min read

Customer Self-Service: 4 Tips To Create A Strong First Impression

Offering customer self-service tools can help you meet customer demands and boost customer experience. Keep reading to understand the benefits of customer self-service and get some ideas of what to include in your customer self-service options.

#Customer service #Customer self-service #E-commerce
Read more 8 min read
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