7 Best Practices for Creating an Effective Self-Service Page for Your Shopify Store Self-service pages are especially important for Shopify stores, as they help to improve the customer experience and reduce the workload of customer support teams.
How to Create and Manage Customer Support Knowledge Base Implementing a knowledge base can have a positive impact on the quality and efficiency of customer service. In this post, we’ll share tips on how to create and manage knowledge base as well as provide better customer experience.
New: Strengthen Your FAQ Page With FAQ Article Ratings We have launched a new HelpCenter app feature called FAQ article ratings. Once you enable this feature, your prospects and customers will be able to let you know how helpful your FAQ page is with a single click. Read this blog post to learn more.
Customer Self-Service: 4 Tips To Create A Strong First Impression Offering customer self-service tools can help you meet customer demands and boost customer experience. Keep reading to understand the benefits of customer self-service and get some ideas of what to include in your customer self-service options.
